Terms and Conditions

GROUP CLASSES

1. Membership & Payments

• Group classes operate on a rolling monthly membership basis.

• Payment must be made in advance and will be taken on a recurring monthly basis unless otherwise agreed.

• Your payment date will be confirmed in your joining email.

• Your place in class is only secured while your membership is active and payments are up to date.

2. Holiday Breaks

• There are two scheduled breaks each year:

  • Winter break (2 weeks)

  • Summer break (2 weeks)

• Dates will be communicated in advance.

Membership payments remain unchanged during these periods.

Membership is charged as a consistent monthly fee across the year rather than per individual class. While some months may have fewer sessions due to scheduled breaks, others may include up to five weeks of classes. This ensures fairness and consistency across the year.

3. Attendance

• Classes run on a fixed day and time each week.

• Missed classes are non-refundable and non-transferable unless agreed at the trainer’s discretion.

• Please arrive on time to minimise disruption.

Handler Responsibilities:

• Dogs must be kept under control at all times.

• Dogs must be on lead unless instructed otherwise by the trainer.

• Only safe, appropriate equipment may be used.

• Handlers must clean up after their dogs using the products provided.

Outdoor Real Life Classes:

• Handlers must sign up via the link provided in group chat.

• Those who arrive without signing up may be asked to leave the session.

• Handlers are fully responsible for their dog’s safety and behaviour during the outdoor class.

4. Membership Freeze Policy

• One freeze of up to one month is permitted within a 12-month period.

• During a freeze:

  • Your place in class is held

  • No payment will be taken

• Freeze requests should be made in advance wherever possible.

5. Cancelling Membership

• If you wish to stop attending classes, you must inform the trainer. You will have access to classes until the day of your next payment being due. 

• If you have classes left and paid for, and you wish to stop attending classes, there will be no partial refund available for the remaining classes, but you will be able to attend those classes that were covered by previous payment. 

• If you wish to stop attending for longer than one month:

  • Your membership will be cancelled

  • Your space will be offered to another client

If you wish to return, this will be subject to availability and a space is not guaranteed.

6. Dog Welfare & Suitability

• All dogs must be fit, healthy, and up to date with vaccinations. If the nature of the illness allows the dog to attend classes (with the agreement from a veterinarian), these illnesses must be communicated to the trainer so that the necessary adjustments can be made to the class environment and exercises.

• Dogs showing signs of illness must not attend.

• The trainer reserves the right to refuse or remove any dog that is unwell or poses a risk.

Equipment Requirements:

• Dogs must wear a well-fitted harness or flat collar.

• The following are not permitted:

  • Check chains

  • Prong collars

  • Slip leads

  • E-collars

  • Grot collars

Handlers may be asked to leave if unsuitable equipment is used.

Food:

• Owners are responsible for ensuring any food used is suitable for their dog.

• Treats may be provided by the trainer with full ingredient information available.

7. Reactive Dog Policy

We aim to provide a safe and supportive environment for all dogs.

• Owners must disclose any reactive behaviours in advance (e.g. barking, lunging, fearfulness).

• Reactive dogs may be required to:

  • Work at a greater distance

  • Use visual barriers

  • Follow specific management strategies

The trainer may recommend 1:1 sessions if group classes are not appropriate.

All guidance provided must be followed to ensure safety.

1:1 TRAINING SESSIONS

1. Booking & Payment

• Sessions are only confirmed once full payment has been received.

• Payment must be made in advance.

2.Cancellations & Rescheduling

• A minimum of 24 hours’ notice is required.

• Late cancellations or rescheduling requests (under 24 hours) will be charged in full.

3.Late Arrivals

• Sessions will still end at the scheduled time.

• Full payment remains required.

4.Client Responsibility

• You must provide accurate information about your dog’s behaviour and history.

• You are responsible for implementing training advice outside of sessions.

• You agree to consult a veterinarian if recommended.

5.Safety

• Dogs must remain on lead unless instructed otherwise.

• You are responsible for safe handling at all times.

6.Environment

• Sessions may take place at agreed locations (home, public spaces, or venues).

• You are responsible for ensuring a safe environment when sessions occur on your property.

7.Children & Household Members

• Children must be supervised at all times and remain guardian’s responsibility during the session.

• Household members involved in the dog’s care are encouraged to attend.

8.Trainer Discretion

• The trainer may end a session early if it is unsafe or unsuitable to continue or if the dog is unfit to continue.

• No refunds will be provided in these cases.

9. Training Methods

• Only positive reinforcement, reward-based methods are used.

• Aversive equipment is not permitted.

10. Responsibility & Liability

• Owners are responsible for their dog’s behaviour at all times.

• Reasonable precautions must be taken to prevent injury or damage.

• The trainer accepts no liability except where required by law.

11. Trainer Changes & Cancellations

• If a session is cancelled by the trainer, an alternative or credit will be offered where possible.

• The trainer may make changes to services, times, or venues when necessary.

TRAINING WALKS

1. Services Provided

Training walks combine exercise with structured, reward-based training, including but not limited to:

• Loose lead walking

• Recall

• Engagement

• Confidence building

Results are not guaranteed and depend on owner consistency.

2. Booking & Payment

• All walks must be booked in advance.

• Payment is required in advance unless agreed otherwise.

• Regular weekly slots may be offered subject to availability.

3. Cancellations

• A minimum of 24 hours’ notice is required.

• Late cancellations will be charged in full.

• Walks may be cancelled due to weather, illness, or unforeseen circumstances, with alternatives or refunds offered.

4. Access to Property

• Clients must provide safe and secure access (keys, lockboxes, codes).

• All information will be handled confidentially.

• The walker is not responsible for security issues outside their control.

5. Dog Welfare & Health

• Dogs must be fit, healthy, and vaccinated.

• Owners must disclose all medical and behavioural issues before the walk.

• Walks may be cancelled or ended early if a dog is unfit to participate

6. Reactive Dog Policy

• All reactive behaviours must be disclosed before booking.

• Management strategies may include:

  • Muzzles

  • Specific routes

  • Distance handling

Services may be declined if safety cannot be ensured.

7. Lead Policy

• Dogs will remain on lead at all times.

• Long lines may be used but must be attached to a harness.

8. Training Responsibility

• Progress depends on consistency at home.

• Owners must follow training guidance provided.

• Treats are provided, but owners must disclose allergies or dietary needs.

9. Emergencies

• The walker will attempt to contact the owner in an emergency.

• Veterinary care may be sought if necessary.

• All veterinary costs are the owner’s responsibility.

10. Liability

• The walker is not liable for:

  • Injury, loss, or damage caused by the dog

  • Illness or injury outside of negligence

Owners remain responsible for their dog’s behaviour.

11. Weather Conditions

• Walks proceed in most weather.

• In extreme conditions, walks may be shortened, adapted, cancelled or rescheduled.

12. Keys & Data Protection

• All personal information and access details are stored securely and confidentially.

• Information will not be shared without consent.

DOG SITTING SERVICES

By booking dog sitting services, you agree to the following terms and conditions.

1. Services Provided

Dog sitting services are provided in your home and are designed to maintain your dog’s normal routine as closely as possible.

Services may include:

• Feeding and fresh water provision

• Exercise (if agreed)

• Administration of routine medication (if agreed in advance)

• Companionship and supervision

Overnight stays, daytime visits, or extended care must be agreed at the time of booking.

2. Booking & Payment

• All bookings must be confirmed in advance by making a full payment.

• Bookings are not confirmed until payment has been received.

3. Cancellations

• A minimum of 48 hours’ notice is required for cancellations.

• Cancellations made with less than 48 hours’ notice will be charged in full.

• For longer bookings (3+ days), a longer notice period may be required and will be agreed at the time of booking.

The sitter reserves the right to cancel due to illness, emergency, or unforeseen circumstances. In such cases, alternative arrangements will be offered where possible.

4. Access to Property

• The client must provide safe and secure access to the property (e.g. keys, lockboxes, alarm codes).

• All information will be handled confidentially.

• The sitter is not responsible for any security issues beyond their control.

5. Dog Welfare & Health

• All dogs must be fit, healthy, and up to date with vaccinations.

• Owners must disclose any medical conditions, behavioural concerns, or special care requirements.

• Dogs showing signs of illness may require veterinary attention and/or early termination of the booking if care cannot be safely provided.

6. Behaviour & Safety

• Dogs must be safe to handle in a home environment.

• Any history of aggression, reactivity, or anxiety must be disclosed prior to booking.

The sitter reserves the right to:

• Refuse or end a booking if a dog presents a risk

• Implement management strategies to ensure safety

7. Exercise & Walking

• Exercise routines will be agreed in advance.

• Dogs will be kept on lead unless otherwise agreed in writing.

• Long lines may be used where appropriate and attached to a harness.

8. Home Environment

• The client is responsible for ensuring the home is safe and suitable for dog sitting.

• Any hazards must be removed or clearly communicated.

• The sitter is not responsible for damage caused by the dog while unattended.

9. Emergencies

• In the event of an emergency, the sitter will make every effort to contact the owner.

• If necessary, veterinary treatment will be sought.

• All veterinary costs are the responsibility of the owner.

10. Client Responsibilities

• Provide clear written instructions for your dog’s care, including feeding, routines, and emergency contacts.

• Ensure sufficient food, medication, and supplies are available for the duration of the booking.

• Inform the sitter of any changes prior to the service.

11. Liability

• While all reasonable care is taken, the sitter is not liable for:

  • Injury, loss, or damage caused by the dog

  • Illness, injury, or death of the dog outside of negligence

The owner remains responsible for their dog’s behaviour at all times.

12. Keys & Data Protection

• All client details, keys, and access information will be stored securely and handled confidentially.

• Personal information will not be shared with third parties without consent

13. Training & Handling

• Only positive reinforcement methods will be used.

• Aversive equipment (e.g. prong collars, choke chains, e-collars) will not be used.

14. Additional Charges (if applicable)

Additional fees may apply for:

• Extra dogs

• Puppies requiring intensive care

• Dogs with complex behavioural needs

• Extended hours or last-minute bookings

These will always be discussed and agreed in advance.